Privacy Policy
Last updated: March 14, 2026
Introduction
Twin Mile LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at twinmile.com and use our services.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, mailing address, and other contact details you provide when submitting forms (quote requests, driver applications, lease agreements).
- Business Information: Company name, MC number, DOT number, equipment details, insurance information, and other business-related data relevant to our logistics services.
- Documents:Driver’s license, CDL, certificates of insurance, vehicle registration, W-9 forms, DOT physicals, and other documents submitted through our lease-on agreement process.
- Usage Data: IP address, browser type, pages visited, time spent on pages, and other analytics data collected automatically through cookies and similar technologies.
- Communication Data: Records of communications between you and Twin Mile LLC, including emails, phone calls, and text messages.
How We Use Your Information
We use the information we collect to:
- Process and respond to your inquiries, quote requests, and applications.
- Facilitate the lease-on agreement process and onboarding of owner-operators.
- Provide, maintain, and improve our logistics and transportation services.
- Communicate with you about your account, services, and business opportunities.
- Comply with legal and regulatory requirements, including FMCSA regulations.
- Protect against fraudulent or unauthorized activity.
- Analyze website usage to improve user experience.
SMS / Text Messaging Privacy
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All OPT-IN requests include text messaging originator opt-in data and consent; this information will not be shared with third parties.
If you opt in to receive text messages from Twin Mile LLC, you consent to receiving messages related to your service inquiries, driver applications, load updates, and operational communications. You may opt out at any time by replying STOP to any message. Message and data rates may apply. Message frequency varies.
Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., payment processing, email services, analytics), subject to confidentiality obligations.
- Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of Twin Mile LLC, our users, or others.
- Business Partners: With shippers, brokers, and other logistics partners as necessary to facilitate transportation services you have requested.
- Regulatory Agencies: With the FMCSA, DOT, or other regulatory bodies as required for compliance with transportation regulations.
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Documents submitted as part of the lease-on agreement process are retained for the duration of the business relationship and as required by applicable regulations.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Opt out of marketing communications.
- Opt out of text message communications by replying STOP.
To exercise any of these rights, please contact us at admin@twinmile.com or call (281) 710-7787.
Cookies and Tracking Technologies
We may use cookies, web beacons, and similar technologies to collect usage data and improve your experience on our website. You can control cookie preferences through your browser settings.
Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised “Last updated” date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy, please contact us: