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Reducing Detention, Layover, and Accessorial Surprises

Detention and accessorials aren’t always avoidable, but many are preventable. Here’s how to reduce surprises.

2025-12-247 min

Accessorials usually happen when expectations aren’t aligned.

Confirm appointment requirements, dock scheduling, and who is responsible for loading/unloading.

Capture access constraints early: limited access, liftgate, inside delivery, jobsite restrictions.

If a facility has a pattern of delays, plan with buffer and escalation contacts.

The best outcome is predictable execution — the second best is predictable communication when reality changes.

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